Overview

This Mission Health, Inc Return and Refund Policy (“this Policy”) describes the terms and conditions under which we may accept the return of certain goods you purchased directly from us, and/or refund you for certain goods or services you purchased directly from us. Under this Policy, “we”, “us”, “our”, and “EmbraceHealth.ai” mean, collectively, Mission Health, Inc. and its affiliates. This Policy supplements our Terms and Conditions.

Your Prescription Medications

• Returns. All medications prescribed to you cannot be returned to us. If you no longer require use of any unused medications, or we have authorized a credit as described below, follow these instructions from the FDA.
• Refunds. All medications prescribed to you are non-refundable.
• Damaged, Lost, or Stolen Medications.

If there is an issue with shipping or the condition of the items at delivery, or you did not receive your shipment, please contact us within 48 hours at support@embracehealth.ai or call us at 312-847-1588 and provide the following information:

• Order Number
• Tracking Number
• Photo Evidence of the Damage (if applicable)
• Copy of a Police Report (if requested by us)

We will assess these issues on a case-by-case basis. If approved, a credit will be applied to your original method of payment toward a replacement order.

Refunds or Replacements. 

• Refunds will only be processed once the returned product has been received and inspected.
• We will assess the reason for return on a case-by-case basis and determine if a refund or a replacement is warranted.
• If a refund is approved, a credit will automatically be applied to the original method of payment.

Damaged, Lost, or Stolen Lab Test Kits.

If there is an issue with shipping or the condition of the items at delivery, or you did not receive your shipment, please contact us within 48 hours at support@embracehealth.ai or call us at 312-847-1858 and provide the following information:

• Order Number
• Tracking Number
• Photo Evidence of the Damage (if applicable)

We will assess these issues on a case-by-case basis. If approved, a credit will be applied to your original method of payment toward a replacement order.

Late or Missing Refunds or Credits

If we approved a refund or credit and you haven’t received it yet, do the following:

• First check your bank account again.
• Then, contact your credit card company, as it may take some time before your refund or credit is officially posted.
• Next, contact your bank. There is often some processing time before a refund or a credit is posted.
• Finally, if you’ve done all of this and you still have not received your refund or credit, please contact us at support@embracehealth.ai or call us at 312-847-1858.